Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• name;
• email address;
• telephone number;
• preferred contact method;
• information submitted through appointment or contact forms;
• information submitted through our chatbot;
• communications you send to our office; and
• other information you choose to provide.

Our website may also automatically collect limited technical information, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Collect Information

We may collect information:

Directly From You

For example, when you:

• complete a contact form;
• request an appointment;
• interact with our chatbot;
• call, text, or email our office;
• opt in to text messaging; or
• otherwise provide information to us.

Automatically

Certain website technologies may automatically collect information about how visitors interact with our website.

Through Service Providers

We may use vendors and technology providers to operate our website, forms, chatbot, communications systems, scheduling tools, customer relationship management systems, and related services.

3. How We Use Your Information

We may use information we collect to:

• respond to inquiries;
• process appointment requests;
• schedule or confirm appointments;
• provide appointment reminders;
• communicate regarding dental services you have requested;
• respond to questions;
• provide customer or patient support;
• operate and improve our website;
• maintain security and prevent fraud or misuse;
• maintain business and administrative records;
• comply with applicable legal obligations; and
• communicate with you according to your preferences and consent.

4. SMS and Text Messaging

If you voluntarily provide your mobile number and consent to SMS communications, Paul Winn DDS may send you text messages regarding your inquiry, appointments, scheduling, reminders, or other communications related to services you requested.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at pjwdds@sbcglobal.net.

Consent to receive SMS messages is not a condition of purchasing goods or services.

5. SMS Consent and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. How We May Share Information

We may disclose personal information when reasonably necessary to operate our practice and online services.

This may include sharing information with service providers that assist us with:

• website hosting;
• online forms;
• CRM services;
• appointment communications;
• email;
• SMS/text messaging;
• analytics;
• technology support; and
• other business operations.

We may also disclose information:

• when you authorize us to do so;
• when required by law, court order, subpoena, or other legal process;
• when necessary to protect our rights, safety, patients, or property;
• in connection with a business reorganization or transfer, where permitted by law.

We require service providers to use information only for legitimate and authorized purposes consistent with the services they provide.

7. Sale of Personal Information

Paul Winn DDS does not sell personal information for monetary compensation.

We do not sell or share SMS opt-in consent information for third-party marketing.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purpose for which it was collected, operate our practice, maintain appropriate records, comply with legal obligations, resolve disputes, and protect our legal rights.

Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or information system can be guaranteed to be completely secure.

10. Dental and Health Information

Information submitted through general website forms, chatbots, email, or SMS may not be the appropriate method for transmitting highly sensitive dental or medical information.

Certain information maintained by Paul Winn DDS in connection with dental treatment may be subject to additional protections under applicable healthcare privacy laws, including HIPAA where applicable.

This website Privacy Policy is not a substitute for the practice's Notice of Privacy Practices relating to protected health information.

11. Children and Minors

Our dental practice may provide services to minors.

Where appropriate, a parent, guardian, or other authorized adult should provide information or consent on behalf of a minor.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or utilize third-party services.

We are not responsible for the privacy practices, security, or content of websites or services that are not operated by Paul Winn DDS.

We encourage users to review the privacy policies of third-party services they use.

13. Your Choices

You may contact us to request that we update or correct certain personal information you have provided.

You may also request to stop receiving particular communications.

For text messaging, reply STOP at any time to unsubscribe.

You may continue to receive communications that are necessary for purposes permitted by law or otherwise related to services you have requested.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

The “Last Updated” date at the top of this page indicates when this Privacy Policy was most recently revised.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: